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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sandra went above and beyond to help me through the process. She was very friendly and always happy to answer my questions. We couldnt be happier with the service we received. Thank you Sandra!
Overall great experience. They were available 24/7 and answered every question. I talked to 3 different people during the process, and all were very nice and professional.
Simply listening would have helped
My experience with Jason C, which was the first person I talked to, was horrible. Because I already had a loan with PennyMac, Jason said they would lower my interest rate and they just needed a few documents to verify income and employment. Then it ended up turning into a full blown refinance. I was very upset and ended up talking to David R. and was told that Jason had misspoke. No apology and no accountability. I would invite PennyMac to listen to my conversations with Jason C. early in the p
Very active communications on the process and delivered on time Were available and easy to work with!
It was fine. Documents were requested three or four times after sending each time which delayed the closing process and in turn caused us to close later than we needed to so we had to pay more closing costs than we feel like we should have been responsible for. Overall it was a nice working with them. Just had a hiccup at the end because of the delay.
My experience with Anna from PennyMac was fantastic.
The initial person who called me was so positive and encouraging. I thought the process would be fairly seamless. She made it sound so easy and quick. It was neither. The document fiasco was extremely stressful. I almost withdrew my application several times. There should and must be a simpler process. Ms. Bellamy was very helpful. She explained everything clearly and tried to understand my frustration. I feel certain I annoyed her sometimes but she remained professional.
My experience with PennyMac was absolutely professional and a great experience. I had no problem asking questions and having them resolved. Brandy made me feel like I was her number one customer and she guided me through the process of closing my refi.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,792 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.