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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything Lori Gibson did was great. Very upset with the loan closing and handling of account by team when Lori was out. Seems like you get an answer even if it’s wrong, just to give the answer.
Too many people working on one loan. Items not updated soon enough. Too many hands.
Christine Perkins was superb and did help out so much to clarify and assist in the process. My score is based on the behaviors, communication style and lack of professionalism of Yuri Abrego who was my first contact with PennyMac. He was abrasive, ignored responses, and then would not respond to multiple emails from our Realtor who was trying to assist with getting Title information. At one point, stopped call with Mr. Abrego due to my getting so frustrated - and called him back later.
From start to finish, pennymac was communicating with me on a daily basis on the status of my home loan. With other lenders I applied with, they never met my expectation amd wasn’t approving me for what I requested. When I would make a call to pennymac to gather info or see what other documents I needed, they would quickly answer. If they didn’t answer, they were sure to return my phone call promptly.
Jessica was a great loan originator. She was knowledgeable and communicated in a timely manner. I would definitely recommend PennyMac.
If a little bit of professionalism is shown by this specific person will at least be worth refinancing my loan. It took many email and calls before she got the numbers right, made multiple errors in my documents and made me feel like I am a nuisance for asking her to provide the correct information. I should have gone through another loan services other than PennyMac because of this one loan agent. Had such a bad experience.
The first thing I want to make adamantly clear thse him you will have lost a VALUe 2 no answers had NOTHING to do with Perstigous. I know he has expert knowledge at where he is now and quite sure he could do you proud advancing farther into your organization if you ever lo lose him you will lose a very valuable asset.
Overall a good experience but think it took to long to get final documents to sign and close.
Continuous communication. Only surprise was the Addendum to the Closing Documents.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,792 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.