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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was great. The communication was wonderful. Everything went smoothly.
Katie was helpful and made the experience pleasant. She checked in with us often to ask if we had any questions throughout the entire process.
Hayley did an incredibly great job handling our application. She provided accurate information immediately when we asked questions. Our time from application to closing was incredibly fast and smooth. Very satisfied with PennyMac and Hayley. Thank you very much Ken and Ann
I initially thought the mortgage loan process would take about 90 days, but PennyMac and it's staff ensured a closing time of approximately 30 days, with a very low APR. The entire experience was streamlined, clear, and precise. This was my first refinancing experience and they made the entire process very easy. I will definitely use their services again if needed down the road.
Very easy process. Great communication. Fast processing.
I heard from my loan processor Nick Batten every week to keep me updated. He called me when documents were needed immediately. He helped me understand the process and answered all of my questions without making me feel uncomfortable. I appreciated all of his assistance throughout this whole process. Nick made this process a lot easier than I expected. Thanks to the whole PennyMac team.
Everything went smooth
Everyone was very easy and helpful to work with
The underwriter kept asking for the same things again and again. Additionally, there were two different portals to upload documents. You should only have one and request all documents at one time. The underwriter should directly deal with the homeowners especially if the file is too complex. The level of communication and service was terrible. There were too many people involved. I dealt with 6 different people while trying to refinance a loan PennyMac already had.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,137 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.