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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
A. Rowe was pleasant and saved the day for PennyMac. The following occurred, all beyond Rowe's control: 1. Initially turned down, despite Penny Mac having my exiting loan and this being a refinance, presumably due to self-employment; 2. Phone call (third party hired by Penny Mac) called to verify my employment and asked to speak to a man to verify my employment at my own firm; 3. Loan closer inexplicably did not show on Sat., 12/5, as scheduled. Had to reschedule on 12/11.
Great Job!
N/A.
Great service and communication.
Did not get weekly updates, when it can to closing there was confusion on the date
Great job!! Thanks
Refinancing my home took three months. For two months nothing at all happened, including correspondence with me about my loan. I called and called and emailed with no response. Finally after speaking with technical support I was put through to my loan officer who was very rude, that is until she said the phone call was going to be recorded going forward. Then she denied not calling back and lied that she was being responsive. I have phone records and emails (or lack there of) to the contrary.
From start to finish the PennyMac team from Jason to Monisha lead us hrough a seamless process to closing. We never felt any stress when speaking to the team and would highly recommend them.
From start to finish my loan team was quick and on the ball. I didn't have to wait for answers and any questions I had were answered.
PENNYMAC has a 4.5 star rating with 48,575 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.