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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was proceeding ok until the closing, although taking almost 4 months to get to the closing seemed very slow Closing documents stated that we would receive $1900 back. Closing was scheduled for Friday 12–4 at 9:00 a.m. Closing agent never showed After reaching out to Service Link closing was rescheduled for 5:30 that day Once again closing agent did not show Contacted closing agent who stated that she never received the closing documents no space left we lost $900
Brent was fantastic from start to finish. He called and checked in quite a bit to let us know everything was progressing. It did take quite a bit longer than I anticipated, but Brent informed me that refinance applications were coming in faster than anyone could process. The only other thing that I missed somehow in communication was that I asked for $10,000 cash out, but I only received $8800 and change. My misunderstanding - no fault of Brent's. :) I am glad that I chose to stay with Pennymac!
Communication from Molly Christmas was good and accurate but other details involving the closing process could have definitely been better. Communication from representative did not call or communicate that they were not going to make the 5pm meeting as requested. At 815pm that night another representative showed up at my door expecting to sign documents. Unacceptable! Molly was very apologetic for others actions.
Communication was not great while the application was being processed but once approved things were smooth and quick. Thank you
Everything went smoothly and on time.
N/A
Better communication, faster service, accurate documentation.
Loan process was simple and clearly communicated to us. Good company to work with.
Great team to work with
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,794 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.