PENNYMAC

VICTOR P. 

on Birdeye

5 years ago

I was very pleased with the process. 

KEVIN K. 

on Birdeye

5 years ago

The process was simple. The only problem I had was getting questions answered in my timing. If you have patience this won’t be an issue. I always received a call back I just had to wait. 

Stephanie H. 

on Birdeye

5 years ago

Charisse was fabulous!!!!! 

LINVAL M. 

on Birdeye

5 years ago

Faster processing of loans, it should not take three months to close 

Ken L. 

on Birdeye

5 years ago

Was not sure the stuff I sent was ok 

Daniel Mac D. 

on Birdeye

5 years ago

Took 4 months to close from when I applied. There was no communication from a month & a half from anyone at Penny Mac. I was often left in the dark as to where my application was in the process. Once I finally got introduced to Jacob, he did call me a few times to keep me up to date (think we started talking in late October). But from the application writer to Jacob, there was no communication. 

Darren C. 

on Birdeye

5 years ago

Aside from the Republican botched pandemic affecting the closing period, things went well and I would highly recommend PennyMac. 

WILLIAM STEVENS I. 

on Birdeye

5 years ago

I was asked for documents through email. Never were they put into the Loan Detail portal. My closing date was supposed to be in the beginning of November didn't close until December. The first time the people came for me to sign the closing cost were almost $4,000 more then what i was told they would be 3 days earlier. I Used PennyMac because that is who had my current mortgage thinking that it would make the process easier but it was not. Not sure I will use PennyMac to refi again. 

Gloria M. 

on Birdeye

5 years ago

Fue una experiencia grata y sin contratiempos todo muy claro el personal agradable