PENNYMAC

KEVIN M. 

on Birdeye

5 years ago

Everything went according to plan. Thank you 

MELINDA C. 

on Birdeye

5 years ago

Technology made everything easier and so did Kelly. 

Suzanne M. 

on Birdeye

5 years ago

My refinance was a smooth process. Everyone was helpful, knowledgeable and super nice. 

Richard G. 

on Birdeye

5 years ago

Went as expected 

HEIDI U. 

on Birdeye

5 years ago

Brittany was exceptional in responding to my questions, keeping me posted on the process, and a pleasure to talk to during the process! 

ROBERT K. 

on Birdeye

5 years ago

Xavier was really good at communicating all along the process. Either by phone call or email, expectations were clearly communicated to me. I very much appreciated being kept up to speed, particularly at a time when lenders are very backed up due to the demand and closings are taking longer than expected. PennyMac provided a nice, easy close to my refinance. Overall, I am happy with the results. 

Mark R. 

on Birdeye

5 years ago

The lower score on the timeframe was due to COVID so beyond Jacob's control. Overall, I thought he did a good job of communicating and handling things during a very hectic time. The main suggestion that I would offer to improve the overall experience was to improve the overall process for getting & maintaining documents. I felt that we were asked for the same documents multiple times because different teams needed them (maybe for security reasons?). 

Charles W. 

on Birdeye

5 years ago

Unclear communications (when I did, in fact, have my calls or emails answered) 

Edward K. 

on Birdeye

5 years ago

Mr. Staples performance needs to be reviewed. I had made numerous attempts to contact him. He either did not answer or return my call. All others involved in the process were great, to include the contracted notary.