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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Process was seamless. All involved very courteous, professional, and timely.
Process took much too long. I applied Aug 12 and closed Dec 8 2020 a full 4 months later. Same documents were requested more than once and in some cases the requests were unintelligible. Neither I nor my condo association had any idea what was really needed. Jeffrey Benyo was terrific and he stepped in several times to get the process back on track. The cost of the loan turned out to be greater than I expected -- especially since Pennymac was already the holder of my original mortgage
Over all my experience was good. Not hearing from the same team member and having to call for updates was a concern.
Closing was delayed by a month and a half and I was not told this until I asked.
Jasón was very helpful in explaining the whole process in detail
John and Micheal did well. There was a time period for a month where I did not hear from anyone and I was not sure why. In the end it all worked out, and Michael worked hard, but I think the team communication during Covid needs more work
Some of my documents got lost in the mail, it seems, now I feel as if my social security and private information maybe out there.
This was an easy loan process. We even had to start over after my Dad passed so we could remove him from the loan.
Everything went fine
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,575 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.