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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Hi, Janette did a great job overall, in what was a loan process complicated by several external (eg wildfires and near evacuation) and internal factors (last minute need for subordination pw needed). Although we did have a couple of complications, Janette worked hard for us, and demonstrated excellent communication and responsiveness which was key for us.
Everything was clear and precise. They called every week to keep me informed of process and understanding.
I had a previous mortgage from Pennymac, so the document request was nominal and seamless, just updated information was requested. I appreciated the pace of my loan closing given the amount of refinancing requests due to lower interest rates. I was kept updated weekly by phone. The process went quickly after approved.
Natalie is awesome! She is a timely knowledgeable professional. We enjoyed working with with her. Rob & Laurie
I thought that Angew Wu & Rebekah gave me their A game from the start, Thank you both very much. Robert Sterling.
Monique was fabulous but unfortunately the company does not give her the band width to be able to perform her job correctly. It took over 4 and a half months to close the loan. Monique tried everything in her power to try and find out where the snag was in the process. I even spoke to her immediate boss that couldn't help the situation. In my opinion the entire process was a joke. Towards the end of the process there was another snag of an internal issue that took over 2 weeks to solve.
Great experience!
Deion Smith was outstanding - he was very responsive and professional. If I called or emailed him, I would quickly get a response. Hector Centeno however was the complete opposite as I had to continuously chase him down because calls and emails would go unanswered for days. I would then have to circle back to Deion for help. Hector also supplied me with wrong closing information which forced me to change my rate. Closing took 4 months and the paperwork was still incorrect.
Process was easy and very stress free.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,792 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.