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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Quicker responses to emails and quicker call backs. Better communication on the process. Ensuring all documentation is accurate without having to make adjustments the day prior to closing. Initial Loan officer and Final Closing agent did however provide great customer service.
N/a
The loan approval and closing process were seamless. The PennyMac team did a great job communicating with us throughout the entire process. Well done!
The only pleasant part was Tyra my processor who worked hard to make right all the things that went wrong. The vendor/notary person was rude. The process was unnaturally long due to a lack of communication and proper notation from the loan officer to processor.
You are and continue to be an unorganized company. Even in previous times one person says one thing and another says something completely different. I asked in the beginning what would my out of pocket costs be for closing probably $0 was the answer I received. The docs said something like $5000. Spoke with Edna she said it would be $974. And the day of signing I get a call saying it went up again. Had to get off the phone with her and call my wife to update the amount on the check.
Loan process was easy and communication was good. Took a month longer to close though.
Very easy to deal with and closed on time
The first notary assigned was a jerk. He failed to obtain the documents and caused the close to roll to the first of the next month. Nancy did a great job working on rescheduling and getting a new notary.
Anna was a refined professional in assisting me in obtaining my mortage loan. She was friendly and made me comfortable as I went through the loan process. I would recommend Anna and Penny Mac to anyone seeking a mortage loan
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,137 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.