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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
very helpfull and great job
My original application moved very quickly but the closing documents had information that seemed incorrect to me. My original contact person did not get back to me when I had questions. After a month a new contact person researched my issue and she worked quickly to a satisfactory resolution. With the new closing docs the remainder of the process went smoothly and without further issue.
Settlement came much faster than promised which was a pleasant surprise. Theresa kept me updated about every change and made sure that all of my questions were answered. She made resettlement a breeze!
It took way longer than originally stated to get this done. I had a friend that purchased a house and moved in in far less time. I would have expected a more expedited process being that I was an existing customer and also was doing a simple refi.
Quick and easy!
Everything was smooth due to the communication from all involved. Alex, the loan officer, went above and beyond to answer all of the questions and explaining everything to all parties involved.
Timely responses
Everything went just fine until closing day but after many phone calls and unanswered messages I finally reached out to my original loan officer that I started the process with and was able to get everything taken care of. That was really the only big problem that was encountered and overall my experience was great!
Overall communication was not that good. Getting the closing docs signed was a fiasco, which wasn't entirely Penny Mac's fault. But there should have been better communication. I feel that the lender credit was a fair solution. Without that, my review would have been much worse.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,577 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.