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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I constantly received requests for the same docs. I'd upload them to the website but often, my contact didn't get it. My contact was replaced 3-4 times. If I sent it by email, the next contact didn't have access to it. Communication was horrible. I received 3 requests for insurance certificate, which I immediately uploaded each time. Finally I called and my contact tells me I keep getting the request b/c the policy on the certificate had expired. No one bothered to reach out to explain.
PennyMac was very easy to work with and spelled out all the details of my loan clearly and accurately. Both the loan servicer and originator were helpful and easy to work with. There were no hidden costs, fees, or expenses slipped in. The rate was extremely competitive. I would use them again.
My’Esha was great. The whole process took longer than we expected but she kept us up to date and was on top of it the whole time.
The professionalism shown through the entire process.
If someone would have assumed the responsibilities of the team leader while he was out for an extended period. Due to his absence it caused a huge lack of communication and I was about to walk and find someone else to secure my loan with. Not sure why when you start the process of Refinancing your current loan you have no connection to the actual company anymore and only get to contact the team leader of the loan process. This makes for poor customer service and bad reviews.
Very helpful and courteous. Nicholas was very professional and made our experience nice and easy! Thank you!
The time frame is all really. It took 2 months longer to close than what was said to us in the beginning processes. When we got a chance to finally communicate about things it started going a bit faster. When we spoke to anyone from the penny mac team by phone they where very nice and pleasant to speak with. That made the process better on our end. We do thank the team for there hard work in getting this done for us.
The process was so easy.
Robert Winkler did a great job keeping me informed, everything went smoothly.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,138 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.