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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It took a long, long time and the same documents got asked of me like 3-5x
Cheree did a fine job, she was empathetic with me about the stupid amount of time it was taking. The issues were out of her control. Your company overall is awful in loan origination. Took 5 months to refinance a FHA loan. I feel dumb for letting them drag me on like that. The closing/underwriting team took months in the "final" steps. So I kept hanging on thinking it was close to being done. I'll be moving my two mortgages away from pennymac as soon as possible.
I had a great experience I had lots of questions. I was treated with respect and staff walked me through the entire process. I felt confident in my decision in selecting PennyMac and the MacTeam. 🙂
Very smooth REFI. It was a fast and smooth process from beginning to end.
They are awesome
Working with the Penny Mac Team was awesome. We encountered some issues with our well test which delayed our ability to close on time, so about three days after we had to close out our application we were able to resubmit without having to resubmit all the same paperwork. The staff was great to respond and to fix our closing date when it was cancelled in the morning and we were not notified. We called the office and they took care of getting it rescheduled for the afternoon.
Kelsey handled our refinance great. We closed on time and everything was communicated clearly.
I am very thankful they did not give up on me. This is the first time I refinanced online and not in person and I was very confused. I would have given up but Jason wouldn’t let me and was very persistent and helpful. I am a nurse and very busy working many different shifts and he would call and walk me through things. I am very grateful. Thank you Cindy Adkins
Your Penny Mac team needs to be either retrained or fired. I was given August as my loan documents completion date. Dec 10th was the actual signing date. I asked questions, but my questions were never answered or so vague that they were meaningless. I also wrote to your Penny Mac Public Relations. Whom never responded either.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,317 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.