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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The team kept me informed of the steps and documents involved.
poor communication subpar service
The lady who helped me was very knowledgeable and patient. I can highly recommend the Penny MacTeam.
Every aspect of process and communication was great.
She was very helpful
The process took 90 days to close. Many weeks went by without any communication. I would always initiate calls and leave voicemails. Was told around day 75 that she does not listen to them. Never got an accurate update on my loan process. Closing documents did not match final documents, and were wrong many times. The process was the worst I’ve ever experienced and will never work with PennyMac in the future for refinancing.
Communication was great and everything was completed on time! Thank you!
Great experience
Please be consistent with your terms: the original loan officer (Neal) and I were agreed with one figure of closing costs and the next one (David) were revising the figures to another numbers. The rate lock is not transparency to us since rate have been dropping and the rate was not revised accordingly. Please have all verbal communications documented/transcribed in writings so we will not be in this situation in the future. This is not a good way to treat your long-time (6-yrs +) customer.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,138 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.