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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Better communication, one point of contact, better response time, contact information provided, a working and user-friendly portal, accurate documents, the list goes on and on- honestly one of the worst experiences with a business ever and very scary considering the large amount of money involved.
Over all a fair experience. Our goal was met we lowered our intrest rate and are saving $35,000. In interest. However i think more communication would have been a plus. The automation system at PennyMac is very stressful when you are wanting to talk with a person about your loan.
Icenia was very helpful during this process!
Most of the document requests were clear.
Great service great prompt communication. Small delay in closing but this was due to the title company needing additional documentation. I was told my closing cost would not change because the delay in closing due to the missing document but I did have to pay additional costs that I was told I would not need to.
I asked about my refinance and if there were any issues with having a contractor build via Ygrene and and I was told no issues which resulted in the first try of Refi being pulled back. Additionally I asked Pennymac to pay for my new insurance policy after the first Refi was pulled back and was told no problem (this happen 3x) only to find out my payment was never sent which resulted in my policy being canceled and a premium to renew. Shitty service all around
Very quick turnaround. Thanks for your help in making this process painless.
Went well
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,138 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.