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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication at the beginning and very end of the process was good. In the middle of it all, communications fell off and my questions were not answered as promptly as the first and last phases. Overall, customer service was good.
The online portal isn’t up to date. Request for documents were received from us in a timely manner, however, they expired due to how long it took pennymac to process our loan. Once we finally received our refinance paperwork for our review it was incorrect with the amount we were requesting to cash out and the refinance rate was incorrect. It took longer than expected (and longer than we were told) for the paperwork to be redone and resubmitted to us.
Patrick, It was a pleasure working with you, thank you so much for your help!
Amazing. We have never had any issues with PennyMac and look forwad to continue with their service.
The Penneymac Representative was very pleasant to work with. Made me feel comfortable with our decision to refinance.
I had a very good experience with my refinance! Everyone that I talked to were very professional, courteous, and helpful. I would refinance again if I had to with PennyMac.
It was harder to upload docs to your portal as compared to Network Capital and other lenders I worked with. I suggest you cross shop and keep up with the industry standards. I stayed with Pennymac even though others offered to match your deal, and I was considering it. Recommend you communicate clearer after the rate lock expires as my questions were never really answered. Not sure why you dont offer a rate float down feature. Among the huge crush of business and in a covid well done.
It was a great experience
No due to Jason’s service closing was delayed and wasn’t communicated very well the process was delayed due to VA but wasn’t communicated well The overall process was good and the closing went great
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,818 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.