PENNYMAC

MARK C. 

on Birdeye

5 years ago

Communication to the title company for closing needs to be tightened up as the original closing date passed without communication from a title company. The loan team got involved more and the closing took place as indicated. 

KIM H. 

on Birdeye

5 years ago

Our experience with our re-fi went smoothly and all questions were answered in a timely manner 

JOHN P. 

on Birdeye

5 years ago

We did not like the lag time between communications with our loan processor. The fact you have to leave messages and wait for returned calls is not practical. I feel that it is essential to have real-time communication from start to finish. For example we were never told to turn off the automatic payment service on the previous mortgage, subsequently, my first of the month payment for the previous loan processed just a few days before closing. It was corrected and we closed on schedule. 

KATHY B. 

on Birdeye

5 years ago

Great communication throughout the process. 

JAMES R. 

on Birdeye

5 years ago

Cesar was extremely helpful and answered all questions about the loan 

BARBARA L. 

on Birdeye

5 years ago

We had a lot of problems with our Mac Team until management assigned Maxwell Mitchell to take over our account. Everything went smoothly from there... there was many a time we were ready to dump the loan and seek it elsewhere. At the conclusion of our loan we found that we could have gotten it from rocket loans at 2.15% final rate without paying pts. due to dropping rates, but the delays and duplicate requests from the mac team cost time and money and a rate of 2.75% with pennymac. 

Bradford B. 

on Birdeye

5 years ago

Brittany was very prompt with responding. Communication of the entire process was unclear, and we had to reach out multiple times for clarity regarding certain details. Yet, I do understand it has been very busy with high cases of individuals refinancing at this time. Overall, we are satisfied 

Zlatan H. 

on Birdeye

5 years ago

Thank you 

KRISTINE A. 

on Birdeye

5 years ago

We started this process in August at the beginning of August the person I had to communicate with was not very good at all returning phone calls or emails he asked for the same documents over and over again he was a poor customer service rep the second one I had she was wonderful we were given a closing date in September that was cancelled we were given one in October that was canceled finally we just closed in December after 5 months.