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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Ceista was really great, but she was the last of a seeming long-line of loan processors. I applied for this loan (as an existing Penny Mac customer and at Penny Mac's own urging) in July and it closed in December. Unacceptable. I've re-fi'd in the past on at least a dozen occasions and this was clearly the most tortuous. The only reason I didn't go somewhere else was because of abject stubbornness. Ceista did a great job once she took over, but my negative view was cemented by then.
Saving a few bucks per month
Katie was amazing and very helpful!! Very timely with information and when emailed!!! Great customer service!!!
My experience with PennyMac was great. My loan officer did very well communicating the refinance process with me and I am thankful for his help and I would definitely recommend using PennyMac.
The experience with Penny Mac was great, they consistently communicated with me, giving updates, and there were no surprises.
Very nice and cordial representatives
Michele Boyd was awesome. PennyMac was awesome. The title company gets a 0. They missed the first date to close. Never called to confirm or show up. Second appt was late and never called to confirm until I called 15 mins after scheduled time to find out why they weren’t there. Title company was terrible!!
Everyone at pennymac was great and informative
It was delayed, I initiated the process in August, did not close until December. We can blame Covid!
PENNYMAC has a 4.5 star rating with 48,577 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.