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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Too many people working on one loan. Items not updated soon enough. Too many hands.
If a little bit of professionalism is shown by this specific person will at least be worth refinancing my loan. It took many email and calls before she got the numbers right, made multiple errors in my documents and made me feel like I am a nuisance for asking her to provide the correct information. I should have gone through another loan services other than PennyMac because of this one loan agent. Had such a bad experience.
Overall a good experience but think it took to long to get final documents to sign and close.
Overall great experience. They were available 24/7 and answered every question. I talked to 3 different people during the process, and all were very nice and professional.
Simply listening would have helped
Very active communications on the process and delivered on time Were available and easy to work with!
My experience with Anna from PennyMac was fantastic.
The initial person who called me was so positive and encouraging. I thought the process would be fairly seamless. She made it sound so easy and quick. It was neither. The document fiasco was extremely stressful. I almost withdrew my application several times. There should and must be a simpler process. Ms. Bellamy was very helpful. She explained everything clearly and tried to understand my frustration. I feel certain I annoyed her sometimes but she remained professional.
My experience with PennyMac was absolutely professional and a great experience. I had no problem asking questions and having them resolved. Brandy made me feel like I was her number one customer and she guided me through the process of closing my refi.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,319 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.