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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process went smooth from the first phone call down to closing. I appreciate the follow-up phone calls and emails to keep us updated on where we were at until we had the closing date. Lastly, the rate we got was one of the lowest when we were shopping around and weren't pressured to make a decision on the spot.
The customer service was great and the process was completed efficiently and in a timely manner!
Being told we had a lien on our home, which was not true, and waiting two weeks for that to be cleared up was scary. Using a secondary system for eSign was confusing and slowed the process down. A new sign-in was required for my wife but it took 3 days to get it and that moved our closing out one week. Only hearing from our loan manager, Yester, once a week once the lien was mentioned and we got closer to closing was very frustrating. Yester was kind but needed more support to help us.
My feedbacks: Customer tends to talk to the Loan Officer through the process, once the PNMC customer service took over I couldn't talk to my LO. I had to send an email so my loan officer can call me back. Email respond felt like unread Closing documents - found an error and correction took over 1 week, still incorrect at signing. Wrong appointment was set for closing - the notary got different date. I called, emailed multiple times and did not get a respond until hours later.
Great Experience
Glenn and Gabriel were great. My main issue was with the 140 days it took from application until closing. It's all water under the bridge now.
Overall experience was excellent. All of the people involved in refinancing my mortgage were very professional and courteous. I would recommend them to anyone. I also feel I need to say I refinanced through Penny Mac because of the excellent experience on my original mortgage. Great outfit.
Always kept me informed
Consistent communication and helped to make understanding the whole process much easier.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,818 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.