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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They are very friendly and helpful
Was frustrated with the handling of the appraisal aspect of the application process. Not sure how much of that was attributable to the hectic market or if it was in part because of PennyMac's minimal experience in the state I was purchasing in.
PennyMac has been my mortgage company for several years. I love that this company has never sold my loan...it's really about relationship. From the Loan Officer (A.T.) and Home Loan Specialist (C.J.), they are always professional, provides guidance and very responsive to inquires. I will continue refer others to PennyMac because of their outstanding service. D. Johnson
First of all, Carolyn is a liar, didn't do her job, and incompetent. My closing was delayed by one week without any clear communications for the timeline. I lost one full month of rent in the amount of $3200. If I'm not compensated for this by PennyMac, I will make sure that I leave reviews everywhere so that other people will not become victim of poor and unprofessional service and put themselves at financial risk. It was the worst experience ever with a mortgage company.
When I called to get an update I was not given one and was treated like I was bothering them. The process took over 2.5 months to close. I will go into more detail but am not given enough space here to provide it.
Gary Darden and Ceista Johnson did an exceptional job. Thank you PennyMac Team!
communication wasnt the best especially from being out of state. Closing was suppose to be early and wasnt. Two many people involved. And then day of actual closing Justing wasnt even in the office, and didnt communicate that so I was caught off guard with closing questions etc. I had a random woman call me that day.
Overall, the loan process is great from application to closing, PennyMac will guide you through. The initial application was very fast and timely, however I feel that the loan review took very long time, I have not received any update for almost a month after submitting all the required documents, not until I followed up, that's the only time my loan gets traction again and took almost another month to close. There were also confusions with the title company and the closing cost calculations.
From begining to the end of the closing went extremely smooth. This wad the best home buying/refinance process that I have ever experienced in all my home purchases. Richard was great and very easy to work with, he kept me informed step by step and made sure my wife and I understood the #s and process. I'm still amazed at how stress less and effortless the refi process was with Pennymac, I'm definitely recommending PennyMac to family and friends.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,138 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.