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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was getting numerous requests for the same documents. I submitted my loan application 90 days before closing and it seemed we were rushing at the end to make the closing date and time. With the amount of time we had, everything should have been done at least a couple of days in advance. Knowing what I know now, I might have chosen another loan company. I realize volumes are high right now, but it shouldn’t affect my process.
Dane and all the staff really helped to make this whole experience wonderful!!!!
I would also like to thank Mona for prompt response to our calls.
This was a streamline loan, it took four months to get our loan closed. We were asked for documents that were not the correct documents, We would upload requested documents and the MAC team member could not see them. We had to email them to the MAC team. The other issue is you could never speak to any other representative except for your MAC team. We believe that Timothy Carter tried to do his best, but we feel that communication is a problem with your customers and employees.
Each item transpired just as it was explained to me and not only that but in time frame specified. Denny was polite, respectful and professional. Thank you Penny Mac.
Considering the climate of the market Penny Mac has done a great job getting my mortgage closed in a timely way. Thank you all for a great experience.
Alfred Reams is the only reason we continued with the Refinance with Pennymac. Alfred Reams answered our questions every time and got back to us in a timely manner. Mariely Delgado gave us incorrect closing information/amounts and could not explain the reason why amounts were different on the closing documents a few days later. Alfred Reams answered our questions at the end and made us feel more comfortable with the process.
The phone was always answered quickly unless it was around lunch time, and if I left a message I received a call back the same day or next. It was an easy process despite some delays, but I don’t feel the delays were caused by anyone on the team helping me, so I don’t have any complaints about it.
Everyone was very friendly and helpful. It was a smooth, painless process. Charisse was super friendly and easy to work with.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,138 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.