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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ashley was very knowledgeable and helpful with my refinancing process
Good communication and response time
This was truly the worst experience I have ever had with a company. I would not recommend pennymac to anyone. The only bright spot was my contacts with Ben Erickson and Gary Darden who both helped get this loan finally done. I found Jacob Rodgers was very unprofessional and very hard to get a hold of, he would not return my calls for days. Refinancing a home during these times is already very stressful and not getting any communication made it even more stressful. I’m just glad it’s over.
Very good experience.
Kelsey handled our refinance great. We closed on time and everything was communicated clearly.
Everyone that I was fortunate enough to talk with were very friendly and helpful. They always answers my questions promptly and explained things to where I could understand. I appreciate you all making this process go so very smoothly. Thank you.
I am very thankful they did not give up on me. This is the first time I refinanced online and not in person and I was very confused. I would have given up but Jason wouldn’t let me and was very persistent and helpful. I am a nurse and very busy working many different shifts and he would call and walk me through things. I am very grateful. Thank you Cindy Adkins
Excellent customer service.
Your Penny Mac team needs to be either retrained or fired. I was given August as my loan documents completion date. Dec 10th was the actual signing date. I asked questions, but my questions were never answered or so vague that they were meaningless. I also wrote to your Penny Mac Public Relations. Whom never responded either.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,577 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.