PENNYMAC

LYNN S. 

on Birdeye

5 years ago

Brianna was extremely helpful and attentive 

Kevin K. 

on Birdeye

5 years ago

Not ripping me off. By trickery and dishonesty, you increased the closing cost and fees to negate all the payments I have made on the loan for my first year. My loan is now $3000 more than when I started, so you stole $11,000 in this process of “reducing my Interest Rate”. I will be making a complaint to the better business bureau and will be voicing my disgust with Penny Mac through social media. 

JONATHAN E. 

on Birdeye

5 years ago

My refi process started with PennyMac in May, and finally closed in December. 7 months to close a standard primary home refinance is unacceptable. Luckily, the interest rates kept dropping during that time which benefited me so I’m not terribly upset about the financial outcome, but the in accuracy of closing disclosures throughout the whole process was unprofessional as well. Even the closing documents I signed have two different amounts for how much I will be receiving back. Grade F. 

CHELSEA H. 

on Birdeye

5 years ago

Barbara was a pleasure to work with. There were a lot of errors made during the application and loan process - and I received documents for closing with my husbands name misspelled multiple times. Although I did not have a great experience with my loan originator, Barb made up for it! Excellent service and so kind. 

WILBUR M. 

on Birdeye

5 years ago

This is my 3rd or 4th mortgage with PennyMac. The process is straightforward and unconfusing. My questions are answered, options are given and we close on time! Your work and approach make a complex and often irritating process easy. Thank you!  

JAIME A. 

on Birdeye

5 years ago

I got what I wanted. 

STEVEN C. 

on Birdeye

5 years ago

Great communication 

Martin S. 

on Birdeye

5 years ago

We experienced identify theft after submitting our application, the process told too long and the cost was more than anticipated 

RUFUS B. 

on Birdeye

5 years ago

The People