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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The time frame from opening to close. I was an existing customer. I thought the process should have been easier and quicker for an existing customer. My payments have always been paid on time. I have excellent credit. My disappointment was in the length of the process.
A very positive experience from beginning to completion. I highly recommend Pennymac to all my family & friends. An xlnt mtg. company.
PennyMac did not follow through with the subordination of existing loans. There was no communication between team. I changed assistant loan managers and it was not communicated or followed up on. Our closing date passed with PennyMac failing to communicate there was an issue. Getting the loan documented required me to get on a call with Hermes and OnPoint as well as continuous calls and escalation. You should be paying me.
Worst experience we have ever dealt with.
All was well till the end Payment much higher to to wrong information about taxes. Now we have to correct. Way to high for this county and per lawyer
The loan officer’s communication was non existent. He told us to expect an experience that was not provided. We were grateful for Mario as a contact. He was responsive, patient, and kind. It seemed like what he saw and what we saw on the portal was very different and that was frustrating. We learned not to look at the portal at all. Closing took 8 weeks (PennyMac to PennyMac loan) and the CDs were inaccurate.
James did a great job calling almost weekly to keep me informed.
Jericha Kane did a very good job working with us and keeping us up to date on the process. It was quicker and easier then I thought it would be.
Super easy and was kept in the loop the whole time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,616 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.