PENNYMAC

JANET M. 

on Birdeye

5 years ago

Refinancing with Robert and his team went extremely smooth and fast. 

DAVID S. 

on Birdeye

5 years ago

Despite the length of time to close this loan I thought the origination process was well done. Jasmin, She gave me great customer service, answered my question on the delay honestly, In the processing role she did her job correctly despite the circumstances within the Mortgage industry at this point in time 

Daniel D. 

on Birdeye

5 years ago

Had a very great experience 

JOHN L. 

on Birdeye

5 years ago

I was not pleased at all with last aspects of the process. information at the last step prior to the actual closing were poorly communicated. There appeared to be some confusion about an additional item needed. After contacting Mr. Becks and finding out that there was an internal mistake which he was not aware and resulted in having to reschedule the closing. In addition it seemed like the total process took much longer than initially stated. In fact it required an extension of time. 

Sung Eun P. 

on Birdeye

5 years ago

The loan process from the very beginning to closing was smooth and cleancut! Closed early even with Thanksgiving holiday in between. 

Ali M. 

on Birdeye

5 years ago

I’m so frustrated of this whole transaction which took us over four months to wrap up. I can write for hours but long story short, this was the most difficult and unpleasant experience of my whole life dealing with such unprofessional fellows who know nothing about basics of mortgage industry. Lack of communication!!!! was the most important one. 

Daniel W. 

on Birdeye

5 years ago

The timeline was longer than stated and same documents were requested more than once. New documents were needed because the timing was longer than expected. 

William T. 

on Birdeye

5 years ago

N/A 

Ernesto R. 

on Birdeye

5 years ago

My representative Vonye was great and very personable as well as knowledgeable. She was also super helpful with any questions I had every time!!