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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Would definitely use PennyMac again!
Final closing was not a very good experience. First closing agent rescheduled on the same day for a later time and then never showed up. We adjusted our schedules to accommodate the change. When we called the following day to report no one showing, there seems to be some major disconnect between Penny Mac and the closing service. The next closing agent also rescheduled and made us feel like we were inconveniencing her day. Overall based on the closing experience alone, I don’t recommend.
This was my third Refi with PennyMac. I received many offers to Refi, however I waited for PennyMac to have an offer for me. Once they did I jumped on their very competitive offer. All my experiences with getting a PennyMac VA refi been very positive. They are just an all around great Mortgage company. In the 5 years I've mortgages with them PennyMac, they have also done a great job managing my Tax and and insurance Escrow account, paying out on-time every time. :-)
Through all that The American citizens are going through with the pandemic and other terrible situations they very polite and courteous thank you!!!
I had a great experience refinancing my home loan with PennyMac. They walked me through the entire process, provided options, and answered all my questions before making any final decision. I would definitely recommend to my family and friends.
The information was explained extremely well to me. I did get the call backs and everything was reviewed with me patiently. There is so much going on now with COVID-19. Penn Mac made refinancing possible and shift. I got a lower interest rate and saved thousands of dollars. Thank you for a great experience!
Suzanne did a wonderful job. She called weekly just for check-ins whether there were updates or not. She promptly returned phone calls and answered every question that i had, or found out the information and got back to me. She handled the issues we had with the title companh not showing up seamlessly. She is an excellent employee. If i had to refinance again i woild make sure she was part of the process. PROMOTE IMMEDIATELY!!
The PennyMac tools to post documents definitely needs improving as there is no way to see all everything posted, also the system often did not post documents the first time. The final closing person I dealt with was not very responsive to me directly, but was to my agent and this did slow things. If anything PennyMac needs to better organize the internal process to make it better for both sides and remove the 500 character limit on providing feedback here.
We loved working with PennyMac Loan Services! They had an amazing interest rate, reliable workers, and excellent communication! They were prompt, efficient, and able to answer questions with helpful and meaningful answers. Thank you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,577 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.