This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
No comment
From the loan officer Taylor Fiorelli to Nicholas Guerrero it was handled very diligently with respect and courtesy. Highly recommend Penny Mac due to the employees they have working for them.
xxx
I thought the closing cost were too high but I was glad to get a lower interest rate and a lower payment.
I must say everything went smoothly as far as the process. But the time frame in which our questions got answered took longer than I believe a normal time frame. And the fact we had to continue to send current paystubs was somewhat annoying. I believe however it was not do to the agents fault but probably due to the fact of the high volume of refinancing.
Specifically, what made my experience refinancing with PennyMac great was 100% due to the efforts of two employees, Donald Cook and Larry Rivers. I feel they went above and beyond to answer my MANY questions and to quickly get our closing done. They were very courteous and friendly which I appreciate. THANK YOU DON AND LARRY! -Adam S.
Francesca Hill made my experience great. There were some challenges, but Francesca helped navigate me through the loan process. I really appreciate her!
The communication was poor during a difficult closing process. We scheduled our closing 4 times and it was canceled due to the mobile notary not receiving the paperwork in time. No one called to communicate this with me I had to call and track down someone to talk to each time to figure out what was going on. Additionally, people would say they would call me back and then NEVER did. It was so frustrating!
With today's technology and mobility, it wasn't too big of an issue, but during the refinance process we shared with our loan representatives certain dates we would be out of town so we could schedule a time to sign closing documents at our home. It turned out that we ended up signing closing documents while we were visiting our son and his family in a different part of the country. The signing went quickly, but we ended up having to work our schedule around time we had planned for our family.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,819 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.