PENNYMAC

Jessica C. 

on Birdeye

5 years ago

I loved the weekly email that let me know my loan status even if there was no new documents needed. Everyone from the MLO Christopher to the processor Timothy were great in the beginning and then when Tyra took over the processing the great service continued. She was friendly and professional and answered all my questions. She made sure my closing documents contained the correct info and there were no surprises at the closing table. 

TODD S. 

on Birdeye

5 years ago

The experience with Tyra and the entire Penny Mac Team was fantastic. All communication was clear, thorough, and timely. Their attention to detail made refinancing easy. 

Frederick Difiore I. 

on Birdeye

5 years ago

I think that somewhat prompt replies would have made this experience quite a bit better 

William E. 

on Birdeye

5 years ago

The team work and communication between penny mac services and me was terrible I.even got my realtor involved to try and hit time and guide me more through what can be done because the lack of communication with the penny mac agent assign to me. Even had to take complaints to her boss to finally get thing resolved. 

Terry Van R. 

on Birdeye

5 years ago

Good communication 

JENNIFER A. 

on Birdeye

5 years ago

Easy portal and easy to get in touch with you to ask questions. 

STEVEN N. 

on Birdeye

5 years ago

Thanks 

Daria S. 

on Birdeye

5 years ago

I was delighted that my closing was ahead of schedule and that there was minimal stress in completing the document requests. The system was easy to use and all of the communications were clear and prompt. 

FRANCIS F. 

on Birdeye

5 years ago

Nancy was timely and knowledgeable about all of the questions that I had throughout the process. I appreciate her time and efforts.