This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Once the communication issue was resolved, everyone involved was very cooperative, professional and efficient.
The process took much longer with PennyMac. I had another refinance for a different property with another mortgage company and they were done and closed within a month. The overall customer service was amazing. All my questions were answered to the best of the agent's knowledge and they made sure to stay in communication. I receive follow up phone calls within 24 hours of me sending emails. The closing process was a bit bumpy. The numbers were changed and I was issued a corrected form.
Yes better customer care, the loan officer that was chosen out for me clearly did not know how to be accurate with the information she provided. Explain things one way and they were the total opposite. Overall not at all a great experience even made me regret doing the refinance with Pennymac
The customer service was awful throughout the process. I didn't receive call backs from managers. Documents were asked for one at a time instead of a bulk request. I was asked to close a home equity loan that Penny Mac had been aware of for over a month at 4:55 PM on a Friday the last business day before the rate lock expired. The closing didn't occur as scheduled because the closing documents weren't provided to the closing company. I had to email the CEO before action was taken.
The process was very quick and simple. I received multiple requests for documents that were not required (not by fault of the loan officer). I believe this was a blanket email request and was quite confusing which caused me to locate and send unnecessary forms. Hopefully this bug is worked out. Other than that, the process could not have been more easy.
N/A
The refi went smooth and easy
The MAC Team was excellent and although everyone was working from home, I was always kept informed and updated about my loan process.
Took too long to close and it felt like one office wasn't communicating with the other
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,319 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.