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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I loved the weekly email that let me know my loan status even if there was no new documents needed. Everyone from the MLO Christopher to the processor Timothy were great in the beginning and then when Tyra took over the processing the great service continued. She was friendly and professional and answered all my questions. She made sure my closing documents contained the correct info and there were no surprises at the closing table.
Once the communication issue was resolved, everyone involved was very cooperative, professional and efficient.
The experience with Tyra and the entire Penny Mac Team was fantastic. All communication was clear, thorough, and timely. Their attention to detail made refinancing easy.
I think that somewhat prompt replies would have made this experience quite a bit better
The process took much longer with PennyMac. I had another refinance for a different property with another mortgage company and they were done and closed within a month. The overall customer service was amazing. All my questions were answered to the best of the agent's knowledge and they made sure to stay in communication. I receive follow up phone calls within 24 hours of me sending emails. The closing process was a bit bumpy. The numbers were changed and I was issued a corrected form.
Yes better customer care, the loan officer that was chosen out for me clearly did not know how to be accurate with the information she provided. Explain things one way and they were the total opposite. Overall not at all a great experience even made me regret doing the refinance with Pennymac
The customer service was awful throughout the process. I didn't receive call backs from managers. Documents were asked for one at a time instead of a bulk request. I was asked to close a home equity loan that Penny Mac had been aware of for over a month at 4:55 PM on a Friday the last business day before the rate lock expired. The closing didn't occur as scheduled because the closing documents weren't provided to the closing company. I had to email the CEO before action was taken.
Easy portal and easy to get in touch with you to ask questions.
Nancy was timely and knowledgeable about all of the questions that I had throughout the process. I appreciate her time and efforts.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,616 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.