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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bo
Great service all the way through. Every step of the refinancing process was very thorough and made easy.
From the beginning to the end the people who we talked to were very kind and professional BUT THE AMOUNT IF TIME IT TOOK TO CLOSE WAS RIDICULOUS ! This is something that should be said right at the beginning. Because Penny Mac already had our mortgage we thought this would be quite simple. More should have been said UP FRONT about the wait due to Covid and low rates! We made specific plans for other home projects because of the new financing and the dominó effects were very frustrating.
Great team work, good communication. I recommend Pennymac to anyone. Thank you so much to Michelle Boyd and her team for helping me out with my refinancing process.
The entire process was smooth for sure. I have done several refinances with other companies and Penny Mac by far was the smoothest. My closing was actually sooner than I expected. As far as I am concerned, I will remain with Penny Mac. Thank you for great service!
the loan process was simple instructions easy to follow plus a notary come right to your home very convenient every call was returned and questions answered pennymac and their agents made this process painless in the middle of covid
Fantastic service. All associates were most professional and knowledgeable. The process was smooth and painless.
Great communication, planned all closing and ensured all requirements met my wants and needs to maximize benefit to me as the homeowner while getting the lowest market rate.
Lack of communication from Mona made the experience unpleasant. I expressed my disappointment through several emails and voicemails and was given the run around for the last 3 months after I was supposed to close. I know for a fact my documents were not submitted on time because I had to resend everything at the end because they had expired. I had so many emails and VM that went days to sometimes over a week that went unanswered. She was not thorough or efficient
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,158 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.