PENNYMAC

Bruce S. 

on Birdeye

5 years ago

First, Andrea was great. She seemed a bit over worked, so there was less frequent communication, but overall she was knowledgeable, attentative and very helpful. Second, the underwriting team asked for very unusual requests, asking me to have Pennymac be listed as first lien holder on insurance before I had a loan with Pennymac and having me address an obscure, needless issue with my appraisal. Glad underwriting is detailed, but there needs to be a balance. 

Sam L. 

on Birdeye

5 years ago

Ms. Carolyn was truly a pleasure to work with. She is feel so at peace with our loan process. Made sure we stayed informed at all time which made the process that much better. Any future homes we purchase we will be sticking with PennyMac. 

Pamela N. 

on Birdeye

5 years ago

Great experience 

Timothy C. 

on Birdeye

5 years ago

Very professional, and great people to work with with all my questions and needs. Thank you Kristina and Garret, you are awesome! Thank you so much! 

KASIE H. 

on Birdeye

5 years ago

Everything was quick, precise and too the point. 

ANGELIA C. 

on Birdeye

5 years ago

Overall I had a disappointing experience due to multiple errors and lack of timely and accurate communication and poor staff knowledge. Every step of the process there were issues. Origination fees and loan amount changed without my knowledge. Loan officers did not know where or why certain charges and credits were occurring on my discloses. All of this led to my closing disclosure needing to be corrected over 5 times, the closing date having to be rescheduled twice. Unacceptable service. 

SHARON B. 

on Birdeye

5 years ago

I received the services I was looking for. A great company to work with. 

Fred Rossi J. 

on Birdeye

5 years ago

Overall easy and simple process to refinance. Outstanding service. 

Jose S. 

on Birdeye

5 years ago

I'm glad we chose to stay with PennyMac when refinancing our home. Exceeded all our expectations. Thx!