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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication at the beginning and very end of the process was good. In the middle of it all, communications fell off and my questions were not answered as promptly as the first and last phases. Overall, customer service was good.
The online portal isn’t up to date. Request for documents were received from us in a timely manner, however, they expired due to how long it took pennymac to process our loan. Once we finally received our refinance paperwork for our review it was incorrect with the amount we were requesting to cash out and the refinance rate was incorrect. It took longer than expected (and longer than we were told) for the paperwork to be redone and resubmitted to us.
Patrick, It was a pleasure working with you, thank you so much for your help!
Amazing. We have never had any issues with PennyMac and look forwad to continue with their service.
I am satisfied with the services I receive from PennyMac.
There was a confusion regarding the closing cost. However, Monisha came to the rescue, she explained and resolved everything. I was very pleased with her help and service. I have used Penny Mac with our 2 last purchases and refinancing and will always recommend them to family and friend (2 have switched in the last 6 months!).
The Penneymac Representative was very pleasant to work with. Made me feel comfortable with our decision to refinance.
PennyMac provided clear expectations and met their deadline on time with my refinance closing. It was a smooth experience and I would highly recommend them to others.
I had a very good experience with my refinance! Everyone that I talked to were very professional, courteous, and helpful. I would refinance again if I had to with PennyMac.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,319 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.