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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,577 reviews
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Richard C.'s profile image
Richard C. 
on Birdeye

3 years ago

This is a waste of time! I deleted what I put in originally thinking someone that cared would actually be looking it over only to find out this is going to be publically posted. 

HAROLD Webb J.'s profile image
HAROLD Webb J. 
on Birdeye

3 years ago

Mr. Kinsey and Pennymac are incredible. They have created the most accurate and efficient mortgage process our family has ever experienced. Thanks 

Verne H.'s profile image
Verne H. 
on Birdeye

3 years ago

The process was efficient and timely. The representatives were informative and gracious and very patient with our questions and concerns. This was our second time of working with this company and we are very pleased. Thank you. 

Letitia R.'s profile image
Letitia R. 
on Birdeye

3 years ago

I have been working with PennyMacUSA for several years. Always a great experience. Because of the great rates during the Pandemic the total loan process was a lot longer than I expected. I would not hesitate to work with PennyMac again. Thank you Jasmine you were extraordinary. A great 5 Star from me. Thank you Team PennyMac 

JANE C.'s profile image
JANE C. 
on Birdeye

3 years ago

The process of refinancing my loan was about as painless as possible. I was readily able to communicate with the loan officers, they in turn were very good about making clear what was needed, the ability to upload documents to an online portal was convenient and easy to use, and there were no unexpected glitches. I can definitely recommend PennyMac and this team! 

PETE E.'s profile image
PETE E. 
on Birdeye

3 years ago

Even though the communication was slow at times, everyone was polite and as helpful as possible. I understand they are working remotely and That can be difficult. 

KENNETH D.'s profile image
KENNETH D. 
on Birdeye

3 years ago

None 

Monica Y.'s profile image
Monica Y. 
on Birdeye

3 years ago

The process was simple and easy. The team communicated with me on a regular basis and replied to my requests in a timely manner. 

KIM B.'s profile image
KIM B. 
on Birdeye

3 years ago

Better communication. I realize that when we were getting this refinance done it was busy, but I had to be the one to reach out several times to get information. It would have been better to get some weekly updates that at least said we have all the materials and are processing your application and loan as fast as we can. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,577 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.