PENNYMAC

Jorge D. 

on Birdeye

5 years ago

Overall process timeframe can be longer compared with other lenders. 

ANDRE M. 

on Birdeye

5 years ago

They were professional. 

TIMOTHY M. 

on Birdeye

5 years ago

Sarah Guevara was both professional and personable. She was a joy to work with and is the reason we will be referring friends to PennyMac. In today’s ‘virtual’ and often ‘non-personal’ business environment Sarah was a breath of fresh air. 

Allan B. 

on Birdeye

5 years ago

Overall great experience from start to finish. 

CHRISTOPHER L. 

on Birdeye

5 years ago

It was hard trying to talk to someone. I indicated via email that I was not available until after 3pm but yet calls were made to me every Thursday before 3pm. 

Ronald H. 

on Birdeye

5 years ago

For the most part, we were kept apprised of all actions needed to complete the refi process. Once the paperwork was finalized by the title company, everything went smoothly. 

LARRY T. 

on Birdeye

5 years ago

great job by everyone . 

Yvette G. 

on Birdeye

5 years ago

Closing documents not accurate Had to re schedule signing Took a long time to get answers to questions Ambiguity about my out of pocket closing cost was very stressful 

Garret F. 

on Birdeye

5 years ago

Had I not had her assistance I would have left this company for another!! Too much confusion with the MAC TEAM concept and sending timed emails that expire!!! Who sits in front of a computer waiting for unexpected emails and some even on 30 minutes expirations....silly and over kill! Someone with nothing better to do creating MAKE WORK security. She, and she alone saved the day for me!!! She should get a rating of 15! Your MAC Team did ask for repeat items but she always worked it out.