This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They were professional.
Sarah Guevara was both professional and personable. She was a joy to work with and is the reason we will be referring friends to PennyMac. In today’s ‘virtual’ and often ‘non-personal’ business environment Sarah was a breath of fresh air.
great job by everyone .
Closing documents not accurate Had to re schedule signing Took a long time to get answers to questions Ambiguity about my out of pocket closing cost was very stressful
Better communication and less misinformation. However, my loan officer was great and sharp everything she explained was accurate.
From the beginning of my call to the processing of my loan it went seamlessly. Everyone was very professional and courteous. I would highly recommend that you use their services.
Had I not had her assistance I would have left this company for another!! Too much confusion with the MAC TEAM concept and sending timed emails that expire!!! Who sits in front of a computer waiting for unexpected emails and some even on 30 minutes expirations....silly and over kill! Someone with nothing better to do creating MAKE WORK security. She, and she alone saved the day for me!!! She should get a rating of 15! Your MAC Team did ask for repeat items but she always worked it out.
Everything went well- a few hiccups regarding the signature process but overall it was very successful and easy.
Erik and Katelyn’s communication and interpersonal skills were through the roof! I have sent you folks 6 clients and all was based on the highly professional skills of both of these kind people. Kudos Penny Mac for creating an environment where young people like these can shine and truly show the caliber of your company. Thank You Kindly Bob Rubalcaba
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,615 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.