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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
processing time was great.
My experience with PennyMac and its team was exceptional! I had no idea that refinancing my home could be such a quick, nearly effortless, and easy thing. Most of all, the team I worked with was incredibly helpful, quick to respond, and very sensitive to my need for reassurance about the process and what was expected both from me and for me. I highly recommend them, and I wouldn't pause for a moment if I were to need such service again.
The process went smooth from the first phone call down to closing. I appreciate the follow-up phone calls and emails to keep us updated on where we were at until we had the closing date. Lastly, the rate we got was one of the lowest when we were shopping around and weren't pressured to make a decision on the spot.
The customer service was great and the process was completed efficiently and in a timely manner!
Being told we had a lien on our home, which was not true, and waiting two weeks for that to be cleared up was scary. Using a secondary system for eSign was confusing and slowed the process down. A new sign-in was required for my wife but it took 3 days to get it and that moved our closing out one week. Only hearing from our loan manager, Yester, once a week once the lien was mentioned and we got closer to closing was very frustrating. Yester was kind but needed more support to help us.
My feedbacks: Customer tends to talk to the Loan Officer through the process, once the PNMC customer service took over I couldn't talk to my LO. I had to send an email so my loan officer can call me back. Email respond felt like unread Closing documents - found an error and correction took over 1 week, still incorrect at signing. Wrong appointment was set for closing - the notary got different date. I called, emailed multiple times and did not get a respond until hours later.
Great Experience
Great communication. Would highly recommend.
Great teamwork from start to finish.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,320 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.