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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Excellent customer service and loan officer
Lori, made my experience. Always there for me through this process
It’d be nice if someone answered the phone when I call. Someone also could of let the attorney know when the closing was instead of the day before.
My only complaint is that we waited all day fie the Notary. We were supposed to close in early afternoonand did not close until about 8:00 pm.
My closing cost estimate was not even close to how much I paid. The cost was double and I had no communication from you about it. I did not find out until the Notary told me the night before closing. AND no one bothered to tell me I needed to have a cashiers check for the closing. I had to make an emergency trip to the bank the morning of my closing. Communication was definitely lacking. Everyone I dealt with was very nice.
Closing documents were not explained in detail. Loan officer never reach out in a timely manner. I am not referring to Richard Kinsey. Loan process was terrible and unprofessional. Oh well!
The communication was just not there. I assumed it was because you all were just overwhelmed. I was given telephone number to call us. And he said he didn’t even notice, or didn’t work at the apartment anymore
Communication was clear, loan was closed in the amount of time they said it would be, and everyone was pleasant and helpful.
Very friendly and helpful through the process
PENNYMAC has a 4.5 star rating with 48,577 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.