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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nancy was timely and knowledgeable about all of the questions that I had throughout the process. I appreciate her time and efforts.
na
I don’t want my information publicly posted
My regular loan servicing has been just fine, no problems there. The refinance loan closed three weeks late, which caused a great deal of anxiety since it crossed over a payment date. The first closing agent didn't communicate with me clearly or respect my communication preferences. Third closing agent was finally good and helped, but this only got resolved when it was internally escalated to a VP-level person. Fortunately I didn't have to escalate, but overall it was a disappointing experience.
Enjoys the whole process.
Well, it was easy all the way through! And then I brought a money order for closing and found out I was getting money back instead! So bad on the accuracy of closing costs, but great anyways cause I was getting money back!
We started the app on 9/4 and were told that day we'd close before 10/15. We didn't close until 11/9. A better timeframe prediction would have been better. We can wait, but tell us it'll take 60+ days. And it took weeks for us to get answers many times. But the process itself was easy, just long & sometimes took many days to get questions answered. We knew it would be a busy time for PM. Would just suggest setting realistic expectations to clients first.
Lauryn has been great to work with. She's meticulous and detail oriented with great customer service mind set from start to finish.
Tim was very polite and corteous so I do not fault him. There were significant problems with communications between the different departments processing my application , for example, I would get emails from one department requesting documents that tim would check on and tell me that the documents were already there. My process began in september and ended in december, which felt too long.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,577 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.