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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,577 reviews
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Humberto N.'s profile image
Humberto N. 
on Birdeye

3 years ago

Excellent service!! 

PAUL M.'s profile image
PAUL M. 
on Birdeye

3 years ago

awesome staff members 

Veronica B.'s profile image
Veronica B. 
on Birdeye

3 years ago

Ms Freeby was friendly knowledgeable courteous and always available to answer any and all questions! 

JOSEPH C.'s profile image
JOSEPH C. 
on Birdeye

3 years ago

With the exception of the initial call w/ Shannon Vaughn and the final few days communicating with Ceista Johnson, the system for communication with PennyMac was horrible. When I had questions, rarely was I able to get someone on the phone. When I did receive a call from a PennyMac representative it was usually someone with whom I had not spoken before. The most obnoxious detail is that the caller ID would almost always show up as "Potential SPAM" on my phone. 

Michael T.'s profile image
Michael T. 
on Birdeye

3 years ago

Everyone was fantastic from my very first phone call with Loan Officer Jimmy Maokhamphiou to every communication in between with the MAC Team and Richard Kinsey. thank you PennyMac for a great experience and a great deal on refinancing our home. 

CHRISTOPHER L.'s profile image
CHRISTOPHER L. 
on Birdeye

3 years ago

Good service. Everyone was friendly and helpful throughout the process. 

Jared M.'s profile image
Jared M. 
on Birdeye

3 years ago

The entire process was smooth thanks the the penny Mac team 

Rodney D.'s profile image
Rodney D. 
on Birdeye

3 years ago

Jericha Kane did a very good job working with us and keeping us up to date on the process. It was quicker and easier then I thought it would be. 

DEBRA W.'s profile image
DEBRA W. 
on Birdeye

3 years ago

Super easy and was kept in the loop the whole time. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,577 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.