PENNYMAC

RONALD H. 

on Birdeye

5 years ago

During application period, agent was professional & requested documents needed. However when rates lowered , he was not helpful ( even licked rate expired). To close on time was forced to pay more to keep old locked in rate. Carolyn Monson (closing approval agent) was ABSOLUTELY WONDERFUL throughout her phase. Yuri (app. agent) didn’t really communicate to questions, etc as desired. Carolyn responded very timely. That’s why the excellent overall review. The delay in closing was on Buyer’s end. 

Edward C. 

on Birdeye

5 years ago

Lori Gibson 

James T. 

on Birdeye

5 years ago

I am a current PennyMac mortgage holder prior to doing this refinance with PennyMac. Including perfect pay over many years and over a 825 FICO., a 31 percent LTV. My expectations was it should take less than the 4 months it took to process. I was under the impression that the rate had a float-down option, which I had numerous other options that had that and could have lowered my rate and closing costs more so than PennyMac. Overall, I’ve been disappointed in PennyMac and would not recommend. 

LEROY HALL J. 

on Birdeye

5 years ago

From start to finish the process was seamless. Effective communication and keeping me abreast of my Refi status across the board. All I can say is that the process was wonderful. 

ADAM L. 

on Birdeye

5 years ago

Everybody was very pleasant to work with throughout the whole process. 

SHERIE W. 

on Birdeye

5 years ago

Katie was helpful and made the experience pleasant. She checked in with us often to ask if we had any questions throughout the entire process. 

Kenneth D. 

on Birdeye

5 years ago

Hayley did an incredibly great job handling our application. She provided accurate information immediately when we asked questions. Our time from application to closing was incredibly fast and smooth. Very satisfied with PennyMac and Hayley. Thank you very much Ken and Ann 

Laurie L. 

on Birdeye

5 years ago

I am very happy I stayed with my current mortgage holder PennyMac Loan Services. They were very easy to work with aside from one detail regarding the closing of my refinance. Overall I am so pleased to have received a fantastic interest rate and I would highly recommend them to others seeking to refinance their mortgage. 

Jovens C. 

on Birdeye

5 years ago

I initially thought the mortgage loan process would take about 90 days, but PennyMac and it's staff ensured a closing time of approximately 30 days, with a very low APR. The entire experience was streamlined, clear, and precise. This was my first refinancing experience and they made the entire process very easy. I will definitely use their services again if needed down the road.