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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The time frame from opening to close. I was an existing customer. I thought the process should have been easier and quicker for an existing customer. My payments have always been paid on time. I have excellent credit. My disappointment was in the length of the process.
A very positive experience from beginning to completion. I highly recommend Pennymac to all my family & friends. An xlnt mtg. company.
Worst experience we have ever dealt with.
All was well till the end Payment much higher to to wrong information about taxes. Now we have to correct. Way to high for this county and per lawyer
The loan officer’s communication was non existent. He told us to expect an experience that was not provided. We were grateful for Mario as a contact. He was responsive, patient, and kind. It seemed like what he saw and what we saw on the portal was very different and that was frustrating. We learned not to look at the portal at all. Closing took 8 weeks (PennyMac to PennyMac loan) and the CDs were inaccurate.
I loved the weekly email that let me know my loan status even if there was no new documents needed. Everyone from the MLO Christopher to the processor Timothy were great in the beginning and then when Tyra took over the processing the great service continued. She was friendly and professional and answered all my questions. She made sure my closing documents contained the correct info and there were no surprises at the closing table.
The experience with Tyra and the entire Penny Mac Team was fantastic. All communication was clear, thorough, and timely. Their attention to detail made refinancing easy.
We have been with Pennymac for the past 3 years and refinanced with them for a lower intrest rate. We would recommend anyone looking to purchase or refinance a home to at least talk to Pennymac. We have never had any issues with them.
Closing documents were not received prior to the closing date. Did not receive a hard copy of the closing documents that were being signed at the closing date. Scanned copied later sent by the notary person but not legible. Has been asking for a hard copy but not received yet.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,579 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.