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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My refi process started with PennyMac in May, and finally closed in December. 7 months to close a standard primary home refinance is unacceptable. Luckily, the interest rates kept dropping during that time which benefited me so I’m not terribly upset about the financial outcome, but the in accuracy of closing disclosures throughout the whole process was unprofessional as well. Even the closing documents I signed have two different amounts for how much I will be receiving back. Grade F.
As a customer who is not familiar with the closing process and calculations, I expected the company to help me understand by breaking down the story behind all the numbers and their calculation. Even after several and repeated sessions, I couldn't get the details i was expecting to help me move to the next step. Combine this with the length of time it tool for each cycle of request and response multiplied my displeasure with the process and the company. Review my email comms for more details.
Barbara was a pleasure to work with. There were a lot of errors made during the application and loan process - and I received documents for closing with my husbands name misspelled multiple times. Although I did not have a great experience with my loan originator, Barb made up for it! Excellent service and so kind.
My experience with PennyMac was excellent!! Vartan Davtyan was who started the loan, with excellency! I truly enjoyed my experience with him. Great communication with Barbara Fernandez who helped me the most thru the loan process. Truly loved Barbara’s character! And Natasha Guerrero help bring an enjoyable simple closing.
Service was great. Closing was sooner than I expected.
Everyone was very easy and helpful to work with
Great Service.
The staff, Brittany and Jason are fantastic. They are ready to help make your process easy. I have recommended Jason to a friend for his refinance and will continue to do so as often as possible.
Took longer than I expected and I really didn’t not know why. Various communication with various persons along the way was confusing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,615 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.