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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I loved the weekly email that let me know my loan status even if there was no new documents needed. Everyone from the MLO Christopher to the processor Timothy were great in the beginning and then when Tyra took over the processing the great service continued. She was friendly and professional and answered all my questions. She made sure my closing documents contained the correct info and there were no surprises at the closing table.
The experience with Tyra and the entire Penny Mac Team was fantastic. All communication was clear, thorough, and timely. Their attention to detail made refinancing easy.
We have been with Pennymac for the past 3 years and refinanced with them for a lower intrest rate. We would recommend anyone looking to purchase or refinance a home to at least talk to Pennymac. We have never had any issues with them.
Closing documents were not received prior to the closing date. Did not receive a hard copy of the closing documents that were being signed at the closing date. Scanned copied later sent by the notary person but not legible. Has been asking for a hard copy but not received yet.
Process took a lot longer than I was told in the beginning. I was told early Novemer. We closed on December 3rd. We were supposed to close on November 26th, but no one showed up. It had been cancelled last minute without notice. I couldn't get ahold of anyone for a few hours. I thought I had been scammed. Finally talked to Kelly. Said she would try to get me a credit for the inconvenience. Since closing got pushed back so did my new, lower payment. Notary didn't give me an option for direct dep
The loan process was fast and smooth. There were no issues throughout the process that weren't resolved quickly. If I had to change one thing about the process, it would be the title agent that was present during the signing of the document. She did not seem interested in answering questions.
I have been very impressed and happy with Pennymac. The agents are friendly listen acutely and patient. Having the experience of over 40 years of home ownership, I can say without any reservation that Pennymac goes the extra mile to make financing process simple and friendly. Then they continue the trend with that same core principles in after closing loan servicing.
Thank you
Today’s events are filled with uncertainty, but PennyMac came through for our family. Thank you P-MAC team for your service's
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,579 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.