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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have a friend who started her refi, with another lender, after I started and closed WAY before me. There needs to be a process to dispute appraisals and guarantee non bias and equal opportunity for all home owners. I am sure my appraisal would have been more accurate had I staged my home appropriately by removing all items which depict my race. it is a proven fact and PennyMac needs a process to ensure this no longer happens in addition to a method to dispute the appraisal and receive a non bi
Any questions I had had were answered promptly and the entire process was quick and easy.
When calling the number I would never get in touch with someone . Always a call back and calling the number was a dead end
xxx
Loan terms were exactly as quoted. Service & communication was fantastic. The overall process did take much longer than would be expected, but understand the tremendous demand on loans at this time.
I thought the closing cost were too high but I was glad to get a lower interest rate and a lower payment.
Better communication from the company. Jenny the processor did what she could do for me. My first closing date was canceled and no one called me or sent me a email me to inform of this. Jenny was out sick so I don’t blame her for the lack of communication. I called management and left a message with concern about the lack of communication and no one returned my call.
I must say everything went smoothly as far as the process. But the time frame in which our questions got answered took longer than I believe a normal time frame. And the fact we had to continue to send current paystubs was somewhat annoying. I believe however it was not do to the agents fault but probably due to the fact of the high volume of refinancing.
Fast, great experience
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,320 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.