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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything went smoothly and they worked with me to keep my business.
None
Everything was great until it wasn't. When my numbers were not correct and needed to be changed, I seemed to have less help, calls, and emails than I did before. Overall it was a great xperience.
The whole process was super easy, and loan officers helped with making sure everything stayed on timeline to close and communication was awesome and helpful from start to finish. Thanks everyone that helped my wife and I complete our refinance.
Mac Team does not understand customer service concept. I was provided terse inaccurate/wrong information. Called to complain -- no one took ownership. At outset, advised Elizabeth Vickerman not to rely on text messages; she ignored me. Was surprised when the Notary knocked on my door to close -- received no confirmation of delays/rescheduling. Closing documents were revised 4X. Those presented differed from any seen previously and did not reflect PM buyout amount. Nightmare experience. Called co
Better communication. I would rarely get a response when asked through email. My questions were only answered when I iniated a phone call, and even then Ms. Freeby seemed unfamiliar with my case. This all culminated in my surprise when my closing costs were ~$4000 more than what was estimated - not an insignificant amount. Unpleasant experience.
Today’s events are filled with uncertainty, but PennyMac came through for our family. Thank you P-MAC team for your service's
Everything's went well.Very organized.Step by step.Very easy and in a timely manner.
Being a current PennyMac customer I felt the process was extremely fast. The loan closed sooner than expected. Great experience. Thanks to all..
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,580 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.