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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Clear and punctual communication about the loan documents and the overall process.
Quicker responses to emails and quicker call backs. Better communication on the process. Ensuring all documentation is accurate without having to make adjustments the day prior to closing. Initial Loan officer and Final Closing agent did however provide great customer service.
COMMUNICATION PROBLEMS. THOUGHT MY UP FRONT COST WERE HIGHER THAN EXPECTED. A 2PM CLOSING ENDED UP AT 830PM.
N/a
Excellent service
She sounded like a robot reading off a scrip anytime we asked a question. She never answered our questions, just kept repeating herself.
First let me begin by saying that Paige Arnold was absolutely pleasant to work with and communicated frequently and very clearly. Our issues began with our loan officer, Jason Minor. Here is an outline of what happened. Began loan communications with Jason Minor early in October and solidified that we would go with Pennymac. After this Jason Minor was completely absent and would not reply. I had to reach out to two managers to complete our loan.
Easy and straight forward
Very easy to deal with and closed on time
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,320 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.