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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It did take a long time but Erica told me this would happen so I was not surprised when it did.
Very professional and friendly experience refinancing my home. Was always available to answer questions and provide information in a timely manner. Very happy with the outcome and the service.
I received very good customer service
The mortgage refinance process was very organized and streamlined. I did not have to worry about much throughout the process. The PennyMac representatives gathered all of my information and preferences and just made it happen. The process was much easier than what I had anticipated.
Bailey and Jesse were excellent from beginning to end. They both were masters at their craft and appreciate everything they did for me. PennyMac went the extra mile to ensure everything I needed was provided a head of schedule.
I understand that with COVID combined with the great interest rates requires extreme patience with conducting a refinance. Ashley was great at communicating the need to remain calm and patient. That my loan was moving through the process as quickly as the circumstances would allow. It did take several months to close, a time frame I felt to be a little too long. I appreciate all pennymac did and would use them again. Processes were easy for the refinance.
Danyell was great and was really trying to help push the refinance closing forward. Unfortunately the title company caused many delays and the loan closing was cancelled twice, the third time we actually signed the documents, but the documents had an error and so we had to schedule a 4th time with the title company to sign the documents a second time. The overall process was very frustrating. We had initially reached out in August, and just closed on the refinance in November.
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We refinanced our loan through the same company as our original loan. From start to finish it was very simple to get this done. The amount of paperwork gathering didn't feel overwhelming and every step was explained for us. The online portion was very easy to use to sign papers and was easy to understand. Our loan actually closed quicker than I expected and we ended up with a much better rate through the refinance.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,580 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.