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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The very long time frame to get to closing and kept getting told different time frames was behind. Also the fact that someone had made a mistake on our paperwork that held up the process by who knows how long was frustrating that took so long for someone to find the mistake and why was held up. Brianna was amazing to work with. She was very informative and extremely helpful and patient with pur questions and had great follow through with what she told us would do. She is amazing.
Easy
Kim Hong and Robert Winkler were fine and great to work with. I know they were likely working from home at least part of the time. What I didn't care for and was confusing was the system to review and approve docs. I sent an email to Kim explaining an issue: Basically it's difficult to find docs at times. Twice i found docs under the the completed tab that I needed to act on. One of those i delayed the process 2 days until i stumbled on the doc. So the system is confusing/not intuitive.
More visibility
Overall I’m pleased. I wasn’t in a hurry fortunately, it took I believe around 3 months. Tabatha was wonderful. Robert probably had the most difficult job because he didn’t have complete control, like with BOA on my line of credit loan. I had a couple late payments because of that and thankfully David, who was very nice and took care of that! My one suggestion would be to have received a weekly note letting me know the status, would have made it perfect! All the best and Merry Christmas!
My wife and I had already started a VA refinance with another company, one which advertises nationally on television. After we discovered that this company had withheld critical rate availability information from us, we contacted PennyMac. Our transaction with PennyMac was fast, friendly and professional, and we got the VA rate we were looking for. We have told family and friends about this transaction, and will not hesitate to recommend PennyMac to all of my fellow Veterans.
Pmac has a good system for electronically signing documents - however I was a bit confused about the sequencing and which documents were signed and not signed. That said, the process overall was satisfactory and timely.
Even though the we were asked several times to send the same paperwork, Larry communicated very well with us.
Except for Ashley, my entire experience with Pennymac was terrible. Ashley always returned my phone calls. It took them so many months to close one loan. They kept asking for documents multiple times. I think I started the application in July and we close it only in November. I don't think they have any supervisors or managers. Supervisor's and managers failed to return the calls. They are so disorganized. Sorry to say but I will not do business with them unless they improve a lot.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,158 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.