PENNYMAC

WILLIAM G. 

on Birdeye

5 years ago

Your rep did not wear a MASK 

Joanna L. 

on Birdeye

5 years ago

I constantly received requests for the same docs. I'd upload them to the website but often, my contact didn't get it. My contact was replaced 3-4 times. If I sent it by email, the next contact didn't have access to it. Communication was horrible. I received 3 requests for insurance certificate, which I immediately uploaded each time. Finally I called and my contact tells me I keep getting the request b/c the policy on the certificate had expired. No one bothered to reach out to explain. 

Dennis D. 

on Birdeye

5 years ago

They made my home purchase smooth and easy. This the third home they have financed for me. 

BENJAMIN S. 

on Birdeye

5 years ago

PennyMac was very easy to work with and spelled out all the details of my loan clearly and accurately. Both the loan servicer and originator were helpful and easy to work with. There were no hidden costs, fees, or expenses slipped in. The rate was extremely competitive. I would use them again. 

Richard Sifton J. 

on Birdeye

5 years ago

This is NOT Patrick Peavy or William Long's fault, but the initial closing statement had several problems with it. That in and of itself is no big deal. The problem is rather than the 24 - 48 hours it should have taken to get the problems fixed, it was weeks before I received a revised closing disclosure. I am highly confident that was not due to any delay on Patrick or William's part, so I am NOT complaining about THEM. The turn around should have been much faster. 

SAMUIL O. 

on Birdeye

5 years ago

Communication from My Team was pretty much only one way...they would notify me of the random progress and general information, but when I would follow up or reach out with any questions, I didn't hear anything back. 

Cynthia B. 

on Birdeye

5 years ago

Information about my refinance was communicated to me in a concise and understandable way so there were no unpleasant surprises. Great professional team. 

CHRISTOPHER G. 

on Birdeye

5 years ago

If someone would have assumed the responsibilities of the team leader while he was out for an extended period. Due to his absence it caused a huge lack of communication and I was about to walk and find someone else to secure my loan with. Not sure why when you start the process of Refinancing your current loan you have no connection to the actual company anymore and only get to contact the team leader of the loan process. This makes for poor customer service and bad reviews. 

Rodney J. 

on Birdeye

5 years ago

Very helpful and courteous. Nicholas was very professional and made our experience nice and easy! Thank you!