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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Jamie was very patient, calm and perseverant! nicely done! John Cocks
Raven was really great through this whole process. Always was available to answer questions along the way.
PennyMac did not have the correct aounts for our Homeowners Insurance as well as the Real Estate taxes which were due in November. Becuause of this, we had to go back to the loan processor and thell them they were going to under pay our home owners insurance and overpay our real estate taxes. Also, because our refinance was delayed, our homeowner's insurace was not paid on time and our insurance company cancelled our insurance for our home. Horrible experience.
Great communication and explanation of the process.
Have a better communication and work faster in the process..
This process took 12+ weeks from when we started submitting documents. What happened to the good old days of FEELING like your lender was working for YOU and your business. After 12 weeks and on the date of our scheduled closing, none of the paper work was ready between pennymac and the title company that you guys recommended. Our notary didnt have any of the docs and had to reschedule. We made it all work last minute with the help of REUBEN BERGER. But Mostly due to our very patient Notary.
Getting closing done in the 60 days. Call (leaving message of doc wanted) or text when docs ate wanted. Web portal not very good at accurately showing the current status of process.
Everyone was very nice and informative.
Overall experience wasn't great, but Kelvey's service was. He was following up with me literally on a daily basis, answered questions, and returned emails promptly. My complaint was more on the overall time it took and lack of explanation on the process. We were fortunate enough to get a rate extension, but in my mind, there is no reason the process should have taken as long as it did. We provided docs within ~48 hours of the requests, and the process on the PennyMac side just seemed really slow
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,581 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.