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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fast and efficient service. There was virtually no recycle time and no delay due to covid. this was a nice and easy experience.
Kyle McTighe did a great job keeping us posted on the status of the application. We have gone through the loan/refi process a number of times over the past 25 years and I do have to say, this was by far the easiest. What was great was that this process didn't create any stress on us.
I started this process end of June. It is now Dec and I just closed. This was an extremely stressful process and being pregnant as a first time mom during this did not help. We ended up spending 1,000 of extra dollars to make our mortgage go back to what we originally closed at when we bought the house. Max was great though. He was very helpful and understood my frustrations. As I have made known and stated. I would not recommend pennymac.
No additional feedback
Better communication in order to close on expected date
It was seemless
Everything went smoother than expected. My only frustration was that no one could tell me how much I needed to make the cashiers check out for. This is not something that can be done last minute these days with banks being closed and appointment only. So it was a mad scramble to try and run to the bank between working and our closer arriving.
Process was straight forward and well communicated. They called atleast once per week to let me know status. Closing was within 1 week of the date stated at initial application. Staff was pleasant to talk to and made the process easy. This is my second loan with PennyMac
The whole process took more than 4 months. While the service I got from individuals was excellent, it took far too long for the process to get completed in my opinion.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,615 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.