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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The only pleasant part was Tyra my processor who worked hard to make right all the things that went wrong. The vendor/notary person was rude. The process was unnaturally long due to a lack of communication and proper notation from the loan officer to processor.
Process is way too long. Same Documents are requested over and over because by the time the process starts, the documents “expire.” Also, my loan was canceled without notifying me and had to begin the process from scratch.
It was difficult to get the actual closing scheduled. I would get an email/call from pennymac telling me a time, but would then get an email/call from the lawyer office telling me something different. We did get it scheduled so it turned out okay.
The entire process went smooth with no hickups along the way. Communication channels were always available and questions promptly answered. The ability handle all application documents and signature online simplified the process.
Any questions I had had were answered promptly and the entire process was quick and easy.
Nichole was the only bright spot in an otherwise terrible experience. Underwriting process was the worst in my 30 years of being a property owner/real estate professional. I've done countless loans and refinances and this was the longest and most drawn out ever. Thumbs down.
Loan terms were exactly as quoted. Service & communication was fantastic. The overall process did take much longer than would be expected, but understand the tremendous demand on loans at this time.
Exceptional customer service
It would have been great - we just had some glitches where we had to send multiple documents over and over and since these were sensitive documents, once we uploaded them, we deleted them but the request would come again and we would have to log into systems to retrieve them over again. I will say our point of contact was very helpful and apologized for the inconvenience. We also had inaccurate documents and it took a while to resolve. So we had the glitches but overall, they were handled well
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,585 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.