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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Weekly status updates. Responsive to calls and voicemails. Only negative was length time between application and closing.
The process went very smooth. It was almost all online and very quick. Everything was upfront and easy to know what was expected of me.
Nothing in Kelly’s control, everything she did and handled was great. But the overall loan refinance took almost 3 months from initiating the request 8/26 to final close 11/19. That was 3 times as long as normal refinancing.
The overall communication was horrible. We received emails from many different people and never really knew who to get ahold of for questions. We ended up narrowing our contact points to Carmelita and John W. We ended up leaving a couple of messages for Carmelita's manager as well, since we could never get ahold of her. No surprise, but her manager never called us back either. We started the loan process on Sept 1st. We closed on 11/24 after many errors in the loan disclosure amounts.
Nick was clear in his communication.
.
When I decided to refinance from the beginning to the end I was guided through thoroughly and was mad aware of what may occur during this process.
Services were provided as described and expectations were met!
better communication. had some unanswered questions but escrow still proceeded.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,616 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.